Our service statement
Your journey with us
Our initial contact with you will be by letter, inviting you to attend a joint information session with us and someone from the Department of Employment Affairs & Social Protection. We’ll follow this letter up with a phone call to confirm the arrangements and answer any questions you may have.
Your joint information session will take place in one of our offices (or at a location that has a normal journey time from your home of no more than an hour’s drive or travel by public transport) where you will meet your Personal Adviser. Your Personal Adviser is there to help you throughout your 52 weeks with us and you will have a one to one face to face meeting within 20 days of your referral to us. They will work with you to find out what your skills, experience and job goals are and help you to develop a Personal Progression Plan (PPP) to help you achieve your goals.
At your meeting with your Personal Adviser, they will talk to you in more detail about your PPP and what your journey into work might look like. You will have a one to one review meeting, in person, at least every 20 days if you haven’t started work to review progress and to agree your next steps. Every three months your Personal Adviser will sit with you to review your PPP and check that it is still helping you.
How to contact us
You will be able to contact us by email via firstname.lastname@example.org, phone on 1800 936 637, by text in response to messages from us or through social media sites such as Facebook and LinkedIn.
You can request an appointment at any time to see your Personal Adviser, or you can “drop in” to any of our offices to use our facilities to help your job search. You will also be able to access some of these facilities from your home computer. Our main office opening hours are 9am to 5pm, Monday to Friday.
What help can you expect?
Wherever you are in your journey, we’ll help you to:
- find out what jobs are available that you’re interested in
- look for the right information to help you find work
- develop your CV and interview techniques
- update and improve your skills and qualifications
- access work experience opportunities
- access other support from specialist providers if you need it and
- plan your career path once you’re in work
- Your journey will be made up of a wide range of different types of individual support, tailored to your needs, to ensure you make the most of your time with us.
You’ll get support to boost your confidence and to plan your way back to work. And you’ll get specialist help to overcome any challenges you may have that are stopping you from working, for example debt, housing, childcare and so on.
Our expert tutors are here to help you too. They’ll make sure you get the right skills and qualifications to put your CV at the top of the list when it comes to interviews, and to sell yourself when you’re there. Our tutors, together with our Employer Services team, work very closely with local, regional and national employers to find real job opportunities for you.
We have developed a series of courses specifically for each of the main employment sectors in your locality, and across Ireland, to ensure you’re equipped with the skills employers are looking for and the types of vacancies currently on offer.
Our tutors also deliver a range of work skill training programmes, for example time management, teamwork, communication and so on. You will be able to do some of these courses online, either at home or in our offices, at your own pace.
You will also get:
- access to job search resources like newspapers and the internet
- feedback on job applications and interviews
- advice on preparing for the first few weeks in work
- access to computers and internet, phone, scanner and so on
- advice about becoming self-employed
- interview coaching and mock interviews to build your confidence
- work placement opportunities
- help to be fully prepared for work
- Our Employer Services team may also encourage you to take part in some work experience and will use their knowledge of the workplace to tailor your CV and skills towards suitable employment.
The team is talking to a wide range of employers across Ireland. These employers work in sectors like security, hospitality, retail, customer contact centres, warehousing and logistics, ICT, medical devices, pharmaceutical, food production and agriculture.
Our support doesn’t end when you find a job. Once you start work, we will give you:
- an In Work Support and Progression Plan
- access to in-work mentors and
- two support telephone calls in your first week of work
- We’ll also call you each week for the next eight weeks, and monthly following that for a least a year to make sure everything’s going well. We’ll be on hand to answer any questions, and to support you with any challenges you might face.
Once you’re settled into your new job, we can also help you to progress if that’s what you’d like to do. And we’ll help you review your CV to keep it up to date.
And if, for any reason, your job doesn’t work out, we’ll do everything we can to get you straight into a new one. You’ll have access to our online resources after you leave us too.
If you come to the end of your time with us and you are not working, we will provide you with a final PPP so you can continue your journey.
We have put in place our customer pledge to make sure you get the most out of your time with us. You can view this at any time in our offices or on our website
Your opinion counts
We will ask for your views of our service at least once while you’re working with us.
We also welcome feedback at any point. You can tell us how we’re doing by:
Your skills count
- speaking to your Personal Adviser, Tutor or a Manager in person
- getting in touch via our website
- writing to us at Turas Nua, Floor 1, Unit 1, Benamore Business Park, Roscrea
- If you feel we’ve done something wrong, please let us know so we can put it right. We have a fair and open complaints procedure, and we will respond to your comments within ten working days. If you’re not happy with the response, we will escalate the matter to our Operations Manager or Director, and if they can’t resolve the matter for you, you can write to our General Manager at the address above.
We will help you to get the skills you need to succeed at work. We’ll make sure you have access to job search and skills resources to give you more options when it comes to employment.
And if you start work, we’ll support you for up to a year to help you stay in work.
We are committed to providing a fair and equally accessible service to everyone.
You’ll have a named Personal Adviser to support you throughout your journey. But anyone in our team can help you. Just ask.
Turas Nua is an agent of the Department of Employment Affairs & Social Protection we are a Data processor for the Department with regard to the processing of personal data collected under the JobPath programme. The Department of Employment Affairs & Social Protection is the Data Controller. A ‘data controller’ is defined as a person who either alone or with others, controls the contents and use of personal data.
Further information on your data protection rights is available on the Turas Nua website, on welfare.ie and dataprotection.ie