Feedback

If one of our staff has provided you with great service or gone the extra mile, we would love to hear from you.

At Turas Nua we are committed to providing all our clients with a high quality service and to treating you with respect.

Your feedback matters and enables us to continually improve our service.


Where possible, we encourage service users to provide feedback as soon as possible.


Comments, compliments and complaints help us to see what we are doing well and where we can improve the service we deliver to you.


We would like to hear from you about your experience of using our service: What worked? What could improve? What didn’t work?

Contact Us

There are many ways you can tell us about your experience:

We will use your comments to improve the way we do things, and your feedback will help us understand what you consider to be a great experience.


  • Tell your caseworker or another member of staff in Turas Nua
  • Fill in a feedback form - put it in the feedback box or give it to a member of staff
  • Attend one of our Client Listening Groups – details of these are posted in our offices
  • Email us at hello@turasnua.ie
  • Send a letter to one of our offices – a staff member can you give you the details. They are also available on our website
  • Call us on Freephone 1800 936 637 from 9 am to 5.30 pm Monday to Friday

There are many ways you can tell us about your experience:

We will use your comments to improve the way we do things, and your feedback will help us understand what you consider to be a great experience.

  • Tell your caseworker or another member of staff in Turas Nua
  • Fill in a feedback form - put it in the feedback box or give it to a member of staff
  • Attend one of our Client Listening Groups – details of these are posted in our offices
  • Email us at hello@turasnua.ie
  • Send a letter to one of our offices – a staff member can you give you the details. They are also available on our website
  • Call us on Freephone 1800 936 637 from 9 am to 5.30 pm Monday to Friday